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TechLine for Professional Mechanics
If you
are a licensed A&P with a Commander under your care,
you can now consult with a factory mechanic about
any service issues, operational issues, or other
questions you may have. The TechLine is open from
8am to 5pm, Central Time, Monday through Friday
(except holidays).
TechLine calls are billed at the rate of $37.50
for the first fifteen minutes (or part thereof) and
$25 per 15 minute increment (or part thereof)
thereafter. Unused time cannot be carried over to a
subsequent call. However, subsequent calls regarding
a matter for which a TechLine file was opened within
one week (i.e., same caller, same file number and
information, same credit card, and same issue or
problem), will be billed $25 for the first
increment. To use the TechLine, you must provide a
valid credit card when the TechLine file is opened
and assigned a TechLine case number. CPAC accepts
MasterCard, Visa, American Express, and Discover
cards
To schedule a
TechLine call Please call the
Commander Help Line at (573) 335-2823.
When you call the Help Line, a CPAC
administrative representative will ask you for
certain information required for our records. A CPAC
Factory Service Center technician will promptly
return your call. Please have ALL of the following
information available for our representative before
placing the call:
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Credit Card Information: account name; account
number; expiration date; card security code number;
billing address; billing phone number
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About You: Your name and FAA certificate number and
type. Name, address, phone numbers (voice and fax)
and license/certificate number, if any, of your
facility. Email address.
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About the Commander: Model Number, Serial Number,
Registration Number, and owner’s name.
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The Commander Service Manual you are using.
Click
here to verify versions.
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Parts numbers for any questions relating to parts.
The CPAC representative may also ask you several
questions about the nature of your TechLine request.
This is to be sure that the person best able to
answer your questions returns your call.
If there is no answer, or you get a recording, it
means that our mechanics are on other calls or
working on aircraft. Please follow the call back
instructions in the recording or call back in
one-half hour.
New Company; No Successor Liability for
Existing Commander Fleet.
Many Commander owners and their mechanics have
called us seeking information about their aircraft.
Some have been surprised that we have charges for
the use of our TechLine for research services or to
answer questions about aircraft service or
operations.
Please note that we are a new company and not
related in any way to Rockwell or Commander Aircraft
Company, the companies that manufactured all
existing Commander aircraft. Accordingly, if you are
a Commander owner, we respectfully ask you to
recognize that we are not the company that
originally built and sold your aircraft and we are
not a successor to that company or its
responsibilities. Our companies have no product
liability obligations with respect to the existing
fleet of Commander aircraft and we cannot provide
any cost-free support for existing Commanders or
their owners.
We are, however, committed to providing the
world’s best Commander service at prices that are
fair to our customers for the value they receive and
that allow us to make a fair profit for what we
provide. Our company was formed by 50 owners of (all
models of) Commander aircraft. They were intent that
there be a responsible company to produce new
Commander aircraft and provide the world wide
Commander fleet with factory certified parts and
factory quality service. Our stockholders provided
the capital required to buy the assets of defunct
Commander Aircraft Company from its Chapter 7
bankruptcy trustee and establish our service and
parts operations. We cannot spend their investment
to subsidize free service to other Commander owners.
We hope you will understand that we must charge for
all time spent and expense incurred to support
Commander aircraft we did not produce.
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