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OpsLine for Commander Owners and
Individuals
If you are a Commander owner (or you are
considering the purchase of a pre-owned Commander),
and need specific information about your aircraft
(or one you are considering), or you wish to learn
more about Commander aircraft operating
characteristics or procedures, you can now consult
with a CPAC Factory Service Center representative.
The OpsLine is open from 8am to 5pm, Central Time,
Monday through Friday (except holidays).
OpsLine calls are billed at the rate of $37.50
for the first fifteen minutes (or part thereof) and
$25 per 15 minute increment (or part thereof)
thereafter. Unused time cannot be carried over to a
subsequent call. However, subsequent calls
regarding a matter for which an OpsLine file was
opened within one week (i.e., same caller, same file
number and information, same credit card, and same
issue or problem), will be billed $25 for the first
increment. To use the OpsLine, you must provide a
valid credit card when the OpsLine file is opened
and assigned an OpsLine case number. CPAC accepts
MasterCard, Visa, American Express, and Discover
cards.
To schedule an
OpsLine call please call the
Commander Help Line at (573) 335-2823.
When you call the Help Line, a CPAC
administrative representative will ask you for
certain information required for our records. A
CPAC Factory Service Center representative will
promptly return your call. Please have ALL of the
following information available for our
representative before placing the call:
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Credit Card Information: account name; account
number; expiration date; card security code number;
billing address; billing phone number
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About You: Your name and FAA certificate
number and type. Name, address, phone numbers
(voice and fax) and license/certificate number, if
any, of your facility. Email address.
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About the Commander: Model Number, Serial
Number, Registration Number, and owner’s name.
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The Commander Service Manual you are using.
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Parts numbers for any questions relating to parts.
The CPAC representative may also ask you several
questions about the nature of your OpsLine request.
This is to be sure that the person best able to
answer your questions returns your call.
If there is no answer, or you get a recording, it
means that our mechanics are on other calls or
working on aircraft. Please follow the call back
instructions in the recording or call back in
one-half hour.
New Company; No Successor Liability for Existing
Commander Fleet.
Many Commander owners and their mechanics have
called us seeking information about their aircraft.
Some have been surprised that we have charges for
the use of our TechLine or OpsLine for research
services or to answer questions about aircraft
service or operations.
Please note that we are a new company and not
related in any way to Rockwell or Commander Aircraft
Company, the companies that manufactured all
existing Commander aircraft. Accordingly, if you
are a Commander owner, we respectfully ask you to
recognize that we are not the company that
originally built and sold your aircraft and we are
not a successor to that company or its
responsibilities. Our companies have no product
liability obligations with respect to the existing
fleet of Commander aircraft and we cannot provide
any cost-free support for existing Commanders or
their owners.
We are, however, committed to providing the
world’s best Commander service at prices that are
fair to our customers for the value they receive and
that allow us to make a fair profit for what we
provide. Our company was formed by 50 owners of
(all models of) Commander aircraft. They were
intent that there be a responsible company to
produce new Commander aircraft and provide the world
wide Commander fleet with factory certified parts
and factory quality service. Our stockholders
provided the capital required to buy the assets of
defunct Commander Aircraft Company from its Chapter
7 bankruptcy trustee and establish our service and
parts operations. We cannot spend their investment
to subsidize free service to other Commander
owners. We hope you will understand that we must
charge for all time spent and expense incurred to
support Commander aircraft we did not produce.
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